Airtel Business Insights

Airtel Business Insights panel discussion on Future of Retail

Watch Airtel Business Insights launch video on ‘Future of Retail in India is both in the store and online’ along with an insightful panel discussion where Airtel Business Customer Advisory Board members discuss the changes in the retail sector and highlight some of the learnings we can have from each other to better respond to industry-wide trends and upcoming challenges.

Airtel Business Insights customer engagement video is here.

Watch Airtel Business Insights first report launch video on ‘Customer Engagement Redefined. Anytime. Anywhere.’ along with a very insightful panel discussion where Airtel Business Customer Advisory Board members discuss the benefits of adopting an omnichannel engagement strategy and help you address the issues compelling you to rev up your customer engagement strategy.

Panel discussion

Redefine your customer engagement strategy
Airtel Business Insight's first study on ‘Customer Engagement Redefined – Anytime, Anywhere’ is almost here.

Join us for a very insightful webinar where our speakers discuss the benefits of adopting an omnichannel engagement strategy and help you address the issues compelling you to rev up your customer engagement strategy. March 04, 2021 3:00 PM - 4:30 PM (IST)

Airtel Business Customer Advisory Board is an executive advisory council who have agreed to come together to drive innovation through dialogue. It will include our customers’ insights from various industry value chains, pain points in their existing processes and their ideas to action these insights for innovation and product/process enhancement.

What is Airtel Business Insights?

Your business strategy is only as good as the market intelligence it fed on. To keep you adequately informed about the ever-changing consumer landscape, Airtel Business tracks and analyses trends and brings it to you in the form of Insights. Airtel Business Insights is the dose of market intelligence your enterprise needs to mitigate risks and capitalize on opportunities for sustainable business growth.

Read latest Insights

Smart IVR for smarter interactions

Create multi-level IVR flows and contextual analytics to ease and shorten your customers’ journey to your representatives and services. Leverage Airtel IQ’s customised IVR scripts, menu’s and options to enhance customer experience.

Intelligent call connect

Route calls in Sequential, Round Robin or Parallel order to reduce wait time for customers. Ensure your customers connect every time they wish to talk to you. You can also control ringing time at agent level or session level to optimize customer experience.

Latest buzz

January 2021
Early Bird registration for the Airtel Business Customer Advisory Board's 1st Panel discussion is now open

Join India’s top Industry leaders who will come together at the 1st Airtel Business Customer Advisory Board panel discussion to exchange ideas, solutions and experiences and to work together towards a brighter future.

Get to know the latest

Connect with us

Share your details so that our representative can contact you

Note: Please provide "country code" with phone number.

Connect with us

Share your details so that our representative can contact you

Note: Please provide "country code" with phone number.

Connect with us

Share your details so that our representative can contact you

Note: Please provide "country code" with phone number.

Talk to an expert

Share your details so that our representative can contact you

Note: Please provide "country code" with phone number.